Order Processing

All orders are processed within 1–3 business days after payment has been received.

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times:

• United Kingdom: 5–10 Business Days
• Europe: 7–15 Business Days
• United States & Canada: 7–15 Business Days
• Australia & New Zealand: 8–18 Business Days
• Rest of the World: 10–20 Business Days

Please note that delivery times are estimates and may vary depending on your location, customs processing, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is active.

From time to time, we may offer free shipping on selected products or qualifying orders.

Multiple Shipments

As we work with multiple trusted suppliers and fulfillment partners, your order may arrive in separate packages.

This allows us to dispatch products as quickly as possible from the nearest available warehouse.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email whenever tracking is available.

Please allow up to 72 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or local taxes imposed by your country's customs authority.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

FurGuardHome cannot be held responsible for orders delivered to incorrectly provided addresses.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

• High order volumes
• Weather conditions
• Customs clearance
• Courier delays
• Public holidays

We appreciate your patience and understanding.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Our support team will work with the shipping carrier to resolve the issue promptly.