Information We Collect

When you visit our website or place an order, we may collect the following information:

• Your name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely by our payment providers)
• Order history
• Device information
• IP address
• Browser type
• Cookies and website usage data

We only collect information necessary to provide our products and services.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and shopping experience
• Detect and prevent fraud
• Respond to enquiries and requests
• Send promotional emails if you have chosen to receive them
• Comply with legal obligations

Payment Information

We do not store your full payment card details.

All payments are processed securely through trusted third-party payment providers such as Shopify Payments, PayPal, or other secure payment gateways.

These providers handle your payment information according to their own privacy and security standards.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Measure website performance
• Analyse visitor behaviour
• Improve our marketing and advertising

You can disable cookies through your browser settings at any time. However, some features of our website may not function properly if cookies are disabled.

Third-Party Services

To operate our business efficiently, we work with trusted third-party service providers, including:

• Shopify
• Payment providers
• Shipping and logistics partners
• Email marketing platforms
• Analytics services
• Advertising platforms
• Product fulfillment partners

These service providers only receive the information necessary to perform their services on our behalf.

Dropshipping Fulfilment

As a dropshipping business, some orders are fulfilled by our trusted fulfillment partners.

To process and deliver your order, we may share necessary information such as:

• Customer name
• Delivery address
• Contact details required for shipping
• Ordered products

This information is shared solely for order fulfillment purposes.

Marketing Communications

If you subscribe to our newsletter or choose to receive marketing emails, we may occasionally send you:

• Product updates
• Promotions
• Special offers
• Store news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While no method of online transmission is completely secure, we use industry-standard security practices to safeguard your information.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal and accounting obligations
• Resolve disputes
• Improve our services

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Withdraw marketing consent
• Request a copy of the information we hold about you

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be published on this page with a revised "Last Updated" date.