Refund Eligibility

Refunds may be approved under the following circumstances:

• You received a damaged or defective product.
• You received the wrong item.
• Your order was lost during transit and confirmed by the shipping carrier.
• Your return has been received and approved in accordance with our Return Policy.

Refund requests are reviewed individually to ensure a fair outcome for both our customers and our fulfillment partners.

How to Request a Refund

To request a refund, please contact our customer support team as soon as possible.

Your request should include:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the problem (if applicable)
• Any additional information that may help us review your request

Our support team will review your request and respond as quickly as possible.

Refund Approval Process

Once your request has been reviewed and approved, we'll begin processing your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please note that your bank or payment provider may require additional time to process the transaction after the refund has been issued.

Processing Time

Once approved, refunds are typically processed within 5–10 business days.

Depending on your payment provider, it may take additional time before the funds appear in your account.

Partial Refunds

In certain situations, a partial refund may be offered instead of a full refund.

Examples include:

• Minor cosmetic damage that does not affect the functionality of the product.
• The customer chooses to keep the item instead of returning it.
• Other situations where a partial refund is agreed upon by both parties.

Non-Refundable Items

Refunds are generally not available for:

• Gift cards
• Personalized or custom-made products
• Clearance or final sale items
• Products damaged due to misuse, negligence, or normal wear and tear
• Requests made outside our policy guidelines

Shipping Costs

Original shipping charges are generally non-refundable unless:

• The incorrect item was sent.
• The product arrived damaged or defective.
• The issue was caused by our fulfillment partner.

Order Cancellations

Orders can only be cancelled before they enter processing.

Once an order has been processed or dispatched, it can no longer be cancelled.

If your order has already been shipped, you may be eligible to request a return in accordance with our Return Policy.

Chargebacks

If you experience an issue with your order, we encourage you to contact our support team before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our customer support process.