Return Eligibility

Returns are accepted for eligible items in accordance with this policy and our fulfillment partners' guidelines.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging with all accessories and components included.
• Not show signs of misuse, accidental damage, or excessive wear.
• Meet the eligibility requirements outlined in this policy.

Before sending any item back, you must contact our customer support team for return authorization. Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

We take great care when preparing every order. However, if your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of receiving your order.

To help us resolve your request quickly, please provide:

• Your order number
• A brief explanation of the issue
• Clear photos of the product
• Photos of the packaging (if applicable)

Once reviewed, we'll work with our fulfillment partner to provide an appropriate solution, which may include a replacement, partial refund, or full refund where applicable.

Items That Cannot Be Returned

For hygiene, safety, and product integrity, the following items are generally not eligible for return:

• Opened or used pet grooming products
• Personalized or custom-made products
• Gift cards
• Digital products
• Clearance or final sale items
• Products damaged through misuse or improper care

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, we will work with you to resolve the issue at no additional cost where applicable.

For returns requested due to a change of mind or customer preference, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service, as we cannot be responsible for returned parcels lost during transit.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method used during checkout.

Please allow 5–10 business days for your payment provider or bank to process the refund after it has been approved.

Shipping fees (where applicable) are non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may only be cancelled before they have entered processing.

Once an order has been processed or dispatched, we are unable to cancel it.

If you no longer require your order after it has been shipped, you may request a return once the order has been delivered, provided it meets the eligibility requirements outlined in this policy.

International Orders

As we ship to customers in multiple countries, delivery times and return procedures may vary depending on your location.

Customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities unless otherwise stated.

Our Commitment

Our goal is to provide high-quality pet products and an enjoyable shopping experience for every customer. If you experience any issues with your order, we'll always do our best to find a fair and reasonable solution.